Since the launch of Microsoft Dynamics CRM Online in year 2008, Microsoft has offered a single seat at a single price point. While this is simple and straightforward, many customers have requested to have more flexible options like ones for on-premise licenses.
In conjunction with the major release of Microsoft Dynamics CRM 2013, Microsoft will introduce 3 types of CRM Online licenses and offer customers the freedom of choice to mix and match license types needed based on functional roles.
The 3 license options for Microsoft Dynamics CRM Online are:
Professional - For core CRM users who need full capabilities of CRM such as sales force automation, marketing management and customer care.
Basic - For sales, marketing and service users who need to manage and access accounts, contacts, leads, cases, custom applications and reporting capabilities.
Essential - For light-weight users who need to access custom built applications.
With these 3 options, customers are truly given the power of choice to mix and match licenses, so they are not forced to fit every user into the same license, thus, saving costs in the long run. Another piece of good news is that all 3 licenses allow users to access mobile CRM application at no additional cost. Users are given the freedom to access CRM applications on tablets, smartphones, laptops or desktops.
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